Random Disconnects

Account or connection issues

Random Disconnects

by UmiNotsuki » Sat May 30, 2015 11:46 pm

I'm experiencing frequent disconnections from the server at apparently random times, looking for suggestions to fix this problem.

    My internet connection is stable. Other devices on my network and other applications on my computer do not experience these interruptions.

    I am running the WoW client in administrator mode and using the official Nostalrius client. I have performed a full reinstall.

    Other players aren't experiencing interruptions at the same time I do. This problem is not the server going down: when that happens I'm taken to the realm list when I try to reconnect, which does not happen when I've disconnected in this way.

    After I'm disconnected, my character remains in the game world for an apparently arbitrary amount of time, from a few seconds to several minutes (as reported by friends,) during which time I'm unable to log back in (login screen hangs on "connecting" then goes to "disconnected from server."

    The disconnects are often (but not always) prefaced by obvious signs of disconnect in the game world, i.e., I can't interact with anything and everyone just keeps doing what they were doing when it started without end.

    My latency is consistently good (~120ms) It does not change in the time surrounding or during disconnects.

    Disconnects occur without any addons in use or even installed.

    The disconnects tend to occur in clusters. Sometimes I'll go a couple days without it happening, other times I'll try to log in after a disconnect and be disconnected again before I've even finished logging in from the character select screen.

Any help? Anyone else experiencing this problem? It makes the game unplayable at times.
UmiNotsuki
Tester
 

Re: Random Disconnects

by UmiNotsuki » Sun May 31, 2015 3:02 am

Bump. It's particularly bad tonight...
UmiNotsuki
Tester
 

Re: Random Disconnects

by TheGradius » Sun May 31, 2015 1:16 pm

This could have to do with recent server stability issues. I've been playing here for around a month and experience semi-frequent disconnects. For example, on a Saturday, I enjoy playing for the better part of the day and in a game session lasting 6-8 hours, I will experience 2-3 (some times more) disconnects from the server as it either crashes or becomes overloaded.

This may not be an issue on your end.
TheGradius -- Guild Leader of The Chosen®
Recruiting Thread: viewtopic.php?f=4&t=12130
TheGradius
Grunt
Grunt
 

Re: Random Disconnects

by trulygenericname » Sun May 31, 2015 1:38 pm

What router/ISP do you use?

There have been known issues with WoW since about 2011 where certain ISPs offer poor support for certain routers, and it causes disconnects at the slightest notice when running WoW or Hearthstone.

Some people have solved the issue by using port forwarding, disabling the router firewall, disabling the wireless connection on their router, or changing it to bridge mode.
trulygenericname
Sergeant
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Re: Random Disconnects

by UmiNotsuki » Sun May 31, 2015 4:57 pm

Server stability issues


Like I said, this has been happening to me ever since I started playing a couple months back. These are NOT server crashes: they happen to only me.

ISP


This is a good idea, but I don't think it's my problem. My girlfriend also plays on Nostalrius (on the same network) and does not experience these disconnects. We also both play Hearthstone and neither of us have ever had this problem with that game.
UmiNotsuki
Tester
 

Re: Random Disconnects

by UmiNotsuki » Mon Jun 01, 2015 12:38 am

Still no help. Getting worse if anything.
UmiNotsuki
Tester
 

Re: Random Disconnects

by areus » Mon Jun 01, 2015 8:03 am

Same for me, everytime I dc I can't login for another 15 minutes, no point in really playing...
areus
Tester
 


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