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Account banned from login attempts? :s

PostPosted: Tue Jul 14, 2015 4:42 pm
by MissDrem
Hi.. I was wondering if I could get some help.

I had been trying to connect to the server for 10 minutes ( tried multiple times to log in but I only got " disconnected " every time I tried ).. it then says I've been banned.. would like to know if anybody could help me, please? Would really appreciate help to fasten the time of the ban. (:

One of my characters is named Dremkinz.

Thank you. (:

Re: Account banned from login attempts? :s

PostPosted: Tue Jul 14, 2015 8:31 pm
by benwyeth91
Have you tried turning it off and on again ?

Re: Account banned from login attempts? :s

PostPosted: Tue Jul 14, 2015 9:04 pm
by Tyrael
Greetings MissDrem,

The account has never been banned.

Regards,
GM Tyrael

Re: Account banned from login attempts? :s

PostPosted: Wed Jul 15, 2015 7:34 am
by Zoey_Urbina
You've most likely entered an incorrect password too many times which resulted in you getting temporarily IP banned for a short duration. Further attempts will increase that duration so my suggestion is that you use the password reset feature and create a new password and try again in 24 hours.

P.S: Don't attempt to login during those 24 hours.