Onyxia Scales Refund

Greetings, our guild have an unpleasant problem. 2 times in a row we couldn't skin Onyxia and get her scales. We dont know what happened, but we asking your help. Onyxia scales are very important and they will be necessary for our progress in BWL.
1)We killed Onyxia today Aug 2, 2015 6:36 PM (server time)
2) 7470 http://i.imgur.com/4lxAmLk.jpg
3) same http://i.imgur.com/4lxAmLk.jpg
4) Mopak
Also few screenshots to prove my words.
http://i.imgur.com/rbsBtjx.jpg
http://i.imgur.com/xwSFLPZ.jpg
http://i.imgur.com/Omd3DzD.jpg
Same situation was 1 week ago, Jul 26, 2015 7:08 PM
http://i.imgur.com/njpdJn8.jpg
Thanks in Advance
Exact date of the raid;
Screenshot of the raid ID;
Screenshot of the loot & Full list of raid members;
Name of the player who received the item.
1)We killed Onyxia today Aug 2, 2015 6:36 PM (server time)
2) 7470 http://i.imgur.com/4lxAmLk.jpg
3) same http://i.imgur.com/4lxAmLk.jpg
4) Mopak
Also few screenshots to prove my words.
http://i.imgur.com/rbsBtjx.jpg
http://i.imgur.com/xwSFLPZ.jpg
http://i.imgur.com/Omd3DzD.jpg
Same situation was 1 week ago, Jul 26, 2015 7:08 PM
http://i.imgur.com/njpdJn8.jpg
Thanks in Advance