account hacked

[giwr]

Hello my account has been hacked today and someone loged in and sold all my items !
can u plz do something?

[grifinger]

Hello!

The security of your account is the responsibility of yourself. Game Masters will not recover any lost items/characters in this case (as per the Terms of Use)

/Grifinger

[giwr]

i would like a response from a GM ! You cant let me naked ...

[Mimma]

Grifinger already gave you the correct answer.

GM's does not help with account recovery, since account security is your responsibility alone.
If GM's still believe your accound is compromised, they may even perma-ban it, so I really hope you have put a stop for the account theft.

But in short: you will not get items or gold back.

[grifinger]

i would like a response from a GM ! You cant let me naked ...

Greetings!

I suggest you take a moment to look over the Terms of Use(https://en.nostalrius.org/terms-of-use). Sadly there is nothing the Game Masters can do in a case such as this.


(full picture: https://i.gyazo.com/d1343bf67d69b9c4024 ... e56602.png)

/Grifinger

[giwr]

could u track the acc that golds sended and ban it?

[Glenzig]

could u track the acc that golds sended and ban it?

Yeah, I'm sure they can. Also expect your own account to get banned. All comprimised accounts on Nost get perma banned.

[giwr]

for sure? mail tracking?

[Benevael]

Greetings,

Please provide the name of a character on the account so we can investigate. And yes, we do track & ban gold seller accounts through a variety of detection methods. So while we do not assist to recover hacked accounts, this info may help us in the ongoing fight against the gold seller scourge.

Regards, GM Team.

[giwr]

Rapidou