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				can't reset password
				
Posted: 
Tue Mar 22, 2016 4:07 pm 
				by merijnvdb
				I can't log in which I suspect might be due to the country lock,
so Im supposed to change my password, however when I try to do so it sends it has succesfully sent an e-mail to my gmail account, but I never receive any of those e-mails (yes , I check my spam folder)
char name: Merjin
PvP realm
			 
			
		
			
				Re: can't reset password
				
Posted: 
Tue Mar 22, 2016 4:48 pm 
				by randomguy
				Same for me, it just doesn`t send me e-mail, even tho it says e-mail was sent on webpage.
			 
			
		
			
				Re: can't reset password
				
Posted: 
Tue Mar 22, 2016 4:49 pm 
				by juliusnerving
				Same here! Would be great if i can play again with my chars.
acc. juliusnerving
Thx Nost. for everything!  

 
			 
			
		
			
				Re: can't reset password
				
Posted: 
Tue Mar 22, 2016 5:11 pm 
				by Diametra
				GMs usually recommend this: 
Re: did not receive a letter about the change password
by Pottu ยป Wed Mar 09, 2016 8:12 pm
Please add 
[email protected] to your white list and/or contacts.
The GM team.
 
			 
			
		
			
				Re: can't reset password
				
Posted: 
Tue Mar 22, 2016 6:06 pm 
				by juliusnerving
				thanks diametra, but it doesnt worked for me 

 
			 
			
		
			
				Re: can't reset password
				
Posted: 
Tue Mar 22, 2016 6:40 pm 
				by merijnvdb
				unfortunately that doesn't work for me either, tried to get an e-mail sent to me after adding that address to my contacts.
			 
			
		
			
				Re: can't reset password
				
Posted: 
Tue Mar 22, 2016 9:17 pm 
				by merijnvdb
				(Char name: Merjin, PvP realm)
			 
			
		
			
				Re: can't reset password
				
Posted: 
Tue Mar 22, 2016 9:40 pm 
				by Denket
				Same issue here, using Gmail. The Password reset mail never arrives. 
[email protected] is added as a contact in gmail aswell, checked the spam folder aswell. Anyone else having this issue? Any fix I can do or is the problem on Nostalrius side?
Btw Nostalrius staff, you are doing a great job!
Regards
 
			 
			
		
			
				Re: can't reset password
				
Posted: 
Wed Mar 23, 2016 12:27 am 
				by Cira
				Hey guys I had the same problem as you and found out the solution is to simply keep trying. I attempted around 8-10 times and eventually it sent me a password reset email. Good luck!
			 
			
		
			
				Re: can't reset password
				
Posted: 
Wed Mar 23, 2016 9:58 pm 
				by merijnvdb
				Got the password reset e-mail,
but unlocking + resetting password does not help,
nor do any of the magic tricks people seem to have found around these forums such as 'fill in the right password, then a wrong one, then the right one again'.
Any help by nostalrius staff would be much appreciated, as I am not the only one experiencing the problem