Account Permanently Banned?

[Salfiti]

Hi, I was just playing on my level 5 human rogue named "Salfiti", and I suddenly got disconnected. I got a notification that my account has been banned permanently? I'm not exactly sure what happened?

Please help. Thanks

[Nathrizyr]

Greetings

Your case is being investigated.

Regards, GM Team

[Salfiti]

Thank you! I would appreciate it, cause honestly I didnt do anything wrong. I'm not sure why I got banned I was walking in Storm wind and suddenly i got disconnected? Please help!

Thanks

[Dreez]

Thank you! I would appreciate it, cause honestly I didnt do anything wrong. I'm not sure why I got banned I was walking in Storm wind and suddenly i got disconnected? Please help!

Thanks

level 5-7 characters tend to get auto banned for being suspected of advertising gold selling websites when writing something in a public channel
while the spam has actually decreased a lot there are some false positives that have to be manually corrected

I guess that was the case here

[Salfiti]

Oh okay, could my account be unbanned then? Maybe that was the case, I honestly did nothing that was against the terms of use.

[Tyrael]

Greetings Salfiti,

Your account has been unbanned.

Please PM me if you continue to have issues.

Regards,
GM Team.

[Salfiti]

Thank you!! I really appreciate it