Account banned

Dear GM,
Hello, my account was closed. As my opinion it was because of the mining during the bug, but in fact i didnt abuse that. At first, I saw many ppl are mining the same vein so i also go to mine it as usual. But it didnt despawn after 5 tries so i realized it was a bug. I mined about only 3~4 times at the same vein and changed spot to the next vein as considering it a normal vein. And even before the system message I just stopped and at that time i only got about 20+ thorium and 1 arcane crystal. I dont think it as an abuse and could u please give a review on it? Thanks, the character name is "Youku"
Regards & Merry Christmas & Happy New Year
Hello, my account was closed. As my opinion it was because of the mining during the bug, but in fact i didnt abuse that. At first, I saw many ppl are mining the same vein so i also go to mine it as usual. But it didnt despawn after 5 tries so i realized it was a bug. I mined about only 3~4 times at the same vein and changed spot to the next vein as considering it a normal vein. And even before the system message I just stopped and at that time i only got about 20+ thorium and 1 arcane crystal. I dont think it as an abuse and could u please give a review on it? Thanks, the character name is "Youku"
Regards & Merry Christmas & Happy New Year