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please read. Mistake banned

PostPosted: Thu Feb 18, 2016 9:42 am
by Mohane
hello
got banned when I ask I got this answer :arrow:

viewtopic.php?f=65&t=35149

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I think you randomly banned accounts and creating a problem that has not continued, I applied all the laws and obtained why banned my account .I do not know why and you told me the problem that it is not true
I didn't share, sold or hacked my account i played for 6 months with no problems and when i got FULL gear you banned me ?
How can you banned me for something i never did?

this banned is mistake please Unbanned my account.

Thank you..

Char name Junkk
PVP

Re: please read. Mistake banned

PostPosted: Thu Feb 18, 2016 11:13 am
by Nelythia
Compromised account means that you either sold/bought, traded, gifted, shared the account or that you got hacked.

If you did nothing of the above, then you most likely got hacked, hacked accounts get permanently banned.

Re: please read. Mistake banned

PostPosted: Thu Feb 18, 2016 11:24 am
by Mohane
Nelythia wrote:Compromised account means that you either sold/bought, traded, gifted, shared the account or that you got hacked.

If you did nothing of the above, then you most likely got hacked, hacked accounts get permanently banned.



I did nothing and i dont know if someone hacked my account or not they must unbanned my account so i can check my gold and mats if still in my char that's mean my account not hacked but if no gold and mats in my char that's mean someone hacked my account

Re: please read. Mistake banned

PostPosted: Thu Feb 18, 2016 4:37 pm
by Mimma
Account security is your responsibility, and any illegal actions done on your account while being hacked will result in immediate account closure.

GM's does not revert bans caused due to accounts being hacked. Instead you should review your account security and pick a hard-to-guess account name this time.

Re: please read. Mistake banned

PostPosted: Thu Feb 18, 2016 5:27 pm
by Pottu
Mimma is correct. This case is closed.

The GM team.