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Account banned

PostPosted: Sat Mar 19, 2016 8:44 am
by gargamel
Dear GM:
My Account is unable to connect,I don't know why,check my account plz.
PVP server,CharName:Xiaoyizi

Help!plz! Thank u so much!

Re: Account banned

PostPosted: Sat Mar 19, 2016 9:17 am
by Cabotage
Greetings,

The character Xiaoyizi on the pvp server has never been banned. You (or someone else) may have attempted to log in too many times with an incorrect password. Wait 30 minutes to an hour and try again. If you can't remember your password you can reset it at https://en.nostalrius.org/password

Regards,
The GM Team

Re: Account banned

PostPosted: Sat Mar 19, 2016 10:09 am
by gargamel

Re: Account banned

PostPosted: Tue Mar 22, 2016 3:31 am
by Benevael
Greetings,

Perhaps the country IP lock is causing it. Please try changing your password and changing the IP lock that might be on the account either so that it points to your country, or is deactivated. Let us know in this thread if it doesn't solve the issue.

You can change the password at https://en.nostalrius.org/password .

Regards, GM Team.