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Account perma-banned, would like to appeal

PostPosted: Sat Mar 19, 2016 3:40 pm
by willzors
Realized I posted my account name when doing this the first time, oops.

My account got permanently banned yesterday and I can only assume it was as collateral damage in some ban wave going on.
I guess I shouldn't speculate on that sort of stuff though.

My character's name is Iserys and the only thing I had been doing was participating in a rep raid in Silithus, which had been going on for quite some time. I was grinding for elemental earth for a while before this raid started so when the ban came in I had probably been in the zone, grinding away, for about 2.5 hours, maybe 3.
(edit: I also play on the PvP server, if that knowledge helps in any way)

Never experienced my account being compromised (never lost any items or gold out of nowhere, never disconnected or found myself somewhere other than I logged out) so that is why I would like to appeal.

Re: Account perma-banned, would like to appeal

PostPosted: Mon Mar 21, 2016 11:56 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account perma-banned, would like to appeal

PostPosted: Mon Mar 21, 2016 12:39 pm
by willzors
Nice to know it's being looked into now at the very least

Re: Account perma-banned, would like to appeal

PostPosted: Fri Mar 25, 2016 7:17 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team