Account got banned

[Touro228]

Good day,

I tried to log in today to my account, but all the time after Authentication disconecting, seems like account banned but the reason why? I just come back from my 2 month contract, i didn`t play that time, last time logged into the server 17 of march from the Slovenia, where I was living in a hotel. Now i`m back to Ukraine and have such a problem with account. I never, NEVER, sell, buy gold, chars, accounts or made any kind of prohibited actions, wich are not allowed by server administration rulles.
I`m kindly asking administrator staff to try solve my problem

Kind Regards
Shaman Touro (Guild Blade of Darkness)

[Benevael]

Greetings,

Your account has never been banned, but it sounds like the country IP lock is causing you problems. This is a new feature we've put in to help reduce the likelihood of account hacks.

Try changing your country lock setting. You can change it by requesting a password reset at https://en.nostalrius.org/password. It will send you an E-mail, and when you click on the link in the E-mail, you will need to update your password and select a new country lock setting.

If the country lock is not working for you, then set it to 'No Country Lock' and make sure the password you choose is complex.

Regards, GM Team.