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(Banned?) Login failed! Bad credentials

PostPosted: Tue Mar 22, 2016 11:15 am
by Arael
I am trying to log-in from here:

https://en.nostalrius.org/login

I have this result: Login failed! Bad credentials

Char: Arael (PvP realm)

Am I in the ban wave?

Re: (Banned?) Login failed! Bad credentials

PostPosted: Tue Mar 22, 2016 11:44 am
by Arael
Does this mean I am banned?

I can't try log-in with client right now. :(

Re: (Banned?) Login failed! Bad credentials

PostPosted: Wed Mar 23, 2016 12:55 pm
by Cabotage
The account with the character Arael is not banned.

Re: (Banned?) Login failed! Bad credentials

PostPosted: Fri Mar 25, 2016 10:44 am
by Arael
Thank you, I really appreciate the reply.

However I still have the mentioned issue.

I changed password following the instructions, but still nothing happened.

I will try to log-in with the client and see the results (I am unable at this very moment).

Re: (Banned?) Login failed! Bad credentials

PostPosted: Sun Mar 27, 2016 1:28 pm
by Benevael
Try changing your password, or removing the country IP lock.
https://en.nostalrius.org/password

Regards, GM Team.

Re: (Banned?) Login failed! Bad credentials

PostPosted: Wed Mar 30, 2016 2:08 pm
by abcabc
Areal,

have you had any succes yet? I am facing the same issue ( bad credentials show, unable to login, Even after changing Pw).

could any GM confirm I am not banned if any of you see this per chance?

thanks in advance
Nostalrius PVP
Croconutz

Re: (Banned?) Login failed! Bad credentials

PostPosted: Sun Apr 03, 2016 1:47 am
by Benevael
Croconutz, you are not banned either.

There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.