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banned for no reason

PostPosted: Fri Apr 01, 2016 2:43 pm
by orrinkees
Hello i played yesterday without any trouble and i wanted to log in today and it says that my account is closed.

my character name is: rattekop
a level 30 undead mage on the pvp realm
i hope you guys can fix it,

plz let met know.

grtz Orrin

Re: banned for no reason

PostPosted: Sat Apr 02, 2016 1:18 pm
by orrinkees
Hello Anyone out there to help me??
-Orrin

Re: banned for no reason

PostPosted: Mon Apr 04, 2016 11:50 am
by Benevael
Greetings,

This account was banned because it appeared to be compromised as a result of the recent gold seller hack wave.

We have placed the account ban under account compromised review. We will get back to you with a determination in this thread, or further instructions.

Please reset the password on the account from our password reset page, at https://en.nostalrius.org/password and provide a post in this thread when that is complete.

Regards, GM Team.

Re: banned for no reason

PostPosted: Mon Apr 04, 2016 1:34 pm
by orrinkees
hello

thanks of help i resetted my password, and i hope you will unlock my account since i had no idea what happened and i really enjoy playing!

thanks in advance, hope to hear from you guys soon.

Re: banned for no reason

PostPosted: Tue Apr 05, 2016 1:37 am
by Benevael
Thank you for this, noted. We will get back to you in this thread when the status on your account changes.