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Cannot log in - instant DC

PostPosted: Fri Apr 01, 2016 5:31 pm
by darrick
I didn't play for about a month and I decided to come back, but when I tried to log in I've got instant DC.
I have same client as before, didn't change anything. I gave my login info to my friend so he could try to log in but he cannot too. I don't know if someone hacked me or got banned somehow.
Character: Orthaak, Troll Rogue, 60 lvl
Server: PVP

Re: Cannot log in - instant DC

PostPosted: Mon Apr 04, 2016 8:35 am
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.