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Account banned?

PostPosted: Sat Apr 02, 2016 6:00 am
by ryany1
Hello Nostalrius team,

My account has been banned for some reason, I haven't logged in for over a week.
What is the reason for the ban?
Could I have been hacked?

Thanks for your time.

Server; Nostalrius begins PVP
Character ; Wotsup

Re: Account banned?

PostPosted: Mon Apr 04, 2016 11:16 am
by Benevael
Greetings,

This account was banned because it appeared to be compromised as a result of the recent gold seller hack wave.

We have placed the account ban under account compromised review. We will get back to you with a determination in this thread, or further instructions.

Please reset the password on the account from our password reset page, at https://en.nostalrius.org/password and provide a post in this thread when that is complete.

Regards, GM Team.

Re: Account banned?

PostPosted: Mon Apr 04, 2016 10:42 pm
by ryany1
Hi Benevael,
Thank you for your response.
I have reset my password and locked the IP to my country.
I will await further instructions,
Cheers.

Re: Account banned?

PostPosted: Tue Apr 05, 2016 4:32 am
by Benevael
Thank you for this, noted. We will get back to you in this thread when the status on your account changes.