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My Account got banned?

PostPosted: Sun Apr 03, 2016 2:14 pm
by hanz
Hi,

i think my account got banned. When I try to log in it says "this world of warcraft account has benn closed and is no longer available for use." I can log in on the homepage, but there is no information about my ban.
The only thing i can imagine as a reason for my ban is, that a guild member gave me a green item. I'm lv 19, if i remember correctly, but the item requires lv 40 or something. Maybe some script has been used to ban every player that has an item, which is too high for him?
He didn't sold it to me or anything. And who would buy a green item for real money anyway. Please consider unbanning my account and remove the item, if it really was the problem.
Could a GM please look into this?

Character name: Raloggnakrag
Server: PvP

Thanks

Re: My Account got banned?

PostPosted: Mon Apr 04, 2016 2:31 pm
by Benevael
Greetings,

This account was banned because it appeared to be compromised as a result of the recent gold seller hack wave.

We have placed the account ban under account compromised review. We will get back to you with a determination in this thread, or further instructions.

Please reset the password on the account from our password reset page, at https://en.nostalrius.org/password and provide a post in this thread when that is complete. This will be required before the account can be unbanned.

Regards, GM Team.

Re: My Account got banned?

PostPosted: Mon Apr 04, 2016 5:14 pm
by hanz
Done.
Thanks for looking into this.

Re: My Account got banned?

PostPosted: Tue Apr 05, 2016 2:48 am
by Benevael
Thank you for this, noted. We will get back to you in this thread when the status on your account changes.