by Daemon » Tue Dec 22, 2015 3:40 pm
Hello,
I won't go much in details regarding how we detect gold traffickers, for security reasons, but this is what you need to know:
Today, the system is half automatized: there is always a human to confirm the ban before it gets applied. Every day, we have between 10 and 200 accounts banned for gold trafficking, and more than 50 characters banned for doing ingame advertising.
Gold trafficking includes for example:
- Characters used by gold selling websites
- Characters who bought gold from these websites
- Farmers who are selling their gold to these websites
In particular, trading money in a legit way is of course allowed, and you should not worry about it (on the contrary, if you try to hide some of your actions from the detector, you may end being marked as suspicious ...).
As we understand that mistakes can happen, every banned account may appeal the ban during a short period of time after it has been issued. In that case, we review the ban a second time and confirm it or remove it (which can happen sometimes).
Regards,
Daemon.